Is your equipment wireless?
All of our security sensors and life safety devices are wireless, however our cameras and control panel do need to be plugged in to a regular 120vac receptacle. Our control panel has a 24hour backup battery that allows the panel to stay active in a power outage
What if I want cameras, but not home security?
We only install Alarm.com cameras. We can order a stand alone CCTV system for you, but the installation would be up to the customer. Stand alone systems such as Swan cameras record to a DVR, as our cameras store recordings in the cloud.
Where are you located?
Our office is based out of Regina, Sk at 1066 Albert Street
Do I require internet for your cameras?
Our cameras require a wifi connection
How many users can be signed into the app at one time?
There is no limit to how many devices can be logged in at one time. There is however a limit to the number of user codes you can program. The IQ panel supports up to 242 user codes.
Where are your monitoring stations?
We have professionally monitored stations spread out over Canada to assist you in dispatching emergency responders.
What happens at the end of my contract?
Once you complete your contract term, you now own all of your equipment, and will be able to request an upgrade to best keep up with all of the changes in technology
What happens if I die?
Your contract will be terminated, or a friend or family member can take over your contract
What If I am unsatisfied with the functionality of the equipment? Can I cancel?
All new customers have the buyers right to cancel within the first 10 days of the installation date. Make sure to let us know if you’re having issues, sometimes all it takes is a phone call, or have a technician come service your equipment.
What is the warranty?
Warranty on equipment is 12 months. This is for defective equipment, not lost or stolen
What if I want to substitute equipment in my packages to suit my needs?
Our sales rep will do his best to tailor your system to your requirements. It is possible to substitute equipment, or sometimes subsidize the price of the equipment you desire.
What if I don't live in Saskatchewan?
Sentek Security is an authorized dealer of SecurTek Monitoring Services. If you live outside our service area, here is a link to help you find the dealers in your area! http://www.securtek.com/about/find-a-dealer
What If I already own a security system, it just isn't active?
Any previous wireless equipment, provided it is in good working condition, can usually be repurposed. For old hardwired installations, it works better with our system just to replace all existing equipment. We can not repurpose cameras or control panels that have been associated to another dealer. Any Z Wave or smart devices such as smart locks, or smart thermostats can also be repurposed.